FAQ

We are a distributor in the field of fiber optic products. Our main products include fiber-to-the-home (FTTH) products, outside plant cabling components, and passive optical fiber components.

From small fiber optic adapters to outside plant (OSP) solutions, we have established good supply chain relationships with original manufacturers in China. Fortunately, you can gain competitiveness by working directly with us.

After 13 years of hard work, we have successfully established good business relationships with some famous ISP brands, such as Google Fiber, BEC Fiber, Tigo, Digi Mobil, etc.

We are skilled in fiber optic products for 13 years. There are strong business relationship between Bativ and fiber optic products factories around China.

With strict selection to suitable original factories, We have contacted with them and tested their samples individually. In this way, we get better understanding on their advantages and ability in future delivery.

From our competitive factories, We can not only offer you cost-effective solutions but also integrated professional service for you in terms of fiber optic products supplying.

Yes, we provide free maintenance service during the product warranty period. If the warranty period has expired, we can still repair it for you, but we will charge a certain fee depending on the specific situation.

You can make a Return/Refund request within 7 days of successful delivery or from the date you accepted the item. If delivery is unsuccessful, you will need to make a request within 30 days of the date your order was shipped. We will endeavor to make a decision on your claim within 7-10 working days, you can contact your Account Manager for further details.

Many of our customers are fiber optic service providers, and we know that if the quality of fiber optic products is not good, maintenance costs can be very high. Therefore, quality is one of the most important factors for us to evaluate a qualified original factory.

When you wholesale or customize any fiber optic product from us, we make sure they have experience with the project after visiting their factory and talking to their engineers step by step.

After placing an order with them, we require 100% testing before packaging, and at the same time, we also conduct inspection before delivery.

If anything goes wrong with your fiber optic product, you will be covered by a 1-year warranty after delivery.

It depends on your order quantity, usually the lead time for 40 inch container is 15-20 days. Most small orders can be shipped within 3-7 business days.

For better lead time, you can contact our sales engineers after receiving our quotation.

a variety of low-cost shipping methods, such as By sea, by air, by rail or by courier services.

It depends on your order quantity, usually the lead time for 40 inch container is 15-20 days. Most small orders can be shipped within 3-7 business days.

For better lead time, you can contact our sales engineers after receiving our quotation.

1. First-class production line and strict quality management system.
2. Professional procedure system and big production capacity to guarantee fast deliver and on time shipment.
3. The most competitive price to meet your budget.
4. Design and innovate the new products based on our rich experience .
5. Professional team to provide comprehensive one-stop service for you.

Yes, free samples are always available most of the time and we have free samples in stock, i.e. you can expect same day shipping for sample evaluation.

As per our practice, please inform us your express account, such as DHL, Fedex, TNT, UPS, etc. Otherwise, we may charge $18-$99 for shipping.

Yes, we have the ability to design and build a special mold for your request. There are 6 basic steps to get there.

• Tell us your detailed request
• We will send you draft in PDF
• Output 3D printed sample for your evaluation
• Open a new plastic injection molding
• Send you sample after molding
• Bulk order production

Then you have specialized fiber optic terminal boxes, and we don’t sell any of them.

We accept T/T in advance for normal orders, and sometimes PayPal for small orders.

We are temporarily unable to accept credit card payments.